Customer Care


 ............. Delivery Charges UK 






United Kingdom 


Product in stock will be dispatched from our warehouse within 3 working days. If any products are not in stock we will let you know immediately. We are pleased to offer great customer service to all our customers. 

UK Mainland Delivery Costs.

We use Royal Mail Signed For Mail Service. For Larger Items We Use ParcelForce 48hr Delivery Service.

Based on weight and signature.

Small Packages            £3.90

Medium Packages        £5.99

Large Packages            £10.99

Free Delivery on orders over £100.  





International Delivery 




International Delivery Costs

Based on weight and signature

Small Packages     £10

Larger Packages    £15

Large Packages     £20



Returns and Exchanges


Our goal is to share our love of things kitchen related with you and if you are at all unsatisfied with the purchase, we’d like the opportunity to remedy the situation. Please let us know within 14 working days of receipt if there is any concern with the product you've received. 







Credit card payments are handled by our eCommerce platform provider, who services over 100,000 eCommerce sites. Payments use state-of-the-art security and are Level 1 PCI compliant. The Cook's Store does not have access to your credit card information.

Company details and Further Information 

The Cook's Store is trading under Not A Box which is a Limited Company registered in England and Wales (number 08993258). We are a VAT registered company: No. 193 7714 73.

Any questions please feel free to contact us and we will be happy to help.